Shop Policies & FAQ's

SHOP FAQ'S

• Our shop has launches once a month as a minimum. It is based on a first come first serve basis. If you have a product in your cart, it does not mean that it is reserved. Another guest can have the same product in their cart and can purchase that product. Some products can be re-made if they sell out, and others are considered one of a kind and cannot be remade. Please reach out via the contact page if you have any questions about a product that is Sold Out. 
• Products that are listed in my shop are ready to ship unless otherwise specified. Please read each of the product's description carefully as this will give you information about the product you are purchasing. 
• Custom orders are orders that have to be approved between Clay-Clo Collective and the buyer. They can take up to a month to create before shipping. 
• Orders will ship out within 5 business days from the time your order is placed. This does not include custom orders. 
• Wholesale options are available for boutiques and stores that are interesting in carrying our products. Please connect with us via the Contact page to inquire for more information. 

SHOP POLICIES, EXCHANGES & RETURNS

• All products are final sale
• We do not process cash refunds
• Buyer must contact Clay-Clo Collective within 24 hours of delivery if you have a concern after receiving your order. 
• Please read all descriptions carefully of each product you are interested in purchasing. Clay-Clo Collective will not refund for reason's such as the example: "The product was smaller or bigger than I thought"
• Please keep in mind that my products are handmade and therefore, there will be some small imperfections that will occur. Examples of these may include very small bubbles (a natural occurrence that happens with polymer clay), slight variances of color from what appears on screen, or other small marks. They in no way affect the functionality and appeal of the product. 
• Polymer clay is very lightweight and durable but should still be handled with care. Should you happen to accidently damage or lose one pair of your earring, please contact me for the option to purchase one single earring to match the lost or damaged one. 
• We do not have any control on how the shipping carriers handle deliveries. If your earrings are damaged while in transit, please reach out within 24 hours of delivery to determine a solution. 
• Buyer must pay return shipping if a return or exchange is requested by the buyer. This excludes if your items arrive damaged from the way they were handled during transit by the mail carrier. Clay-Clo Collective will cover return shipping for that reason only. Great care is always taken when packaging your orders. This includes taking photographs of the packages before they leave our possession to ensure evidential proof that all products are in excellent condition and packaged well before drop-off.
• In the event that you are unhappy with your product for any other reason than mentioned above, a SHOP CREDIT may be issued only. This is determined on a case by case basis and is not guaranteed. 
• Orders cannot be cancelled once placed. 
• You must contact USPS for any lost or stolen packages. Please TRIPLE check your shipping address when placing your order. Clay-Clo Collective will not be held responsible for lost or stolen orders. 
• Clay-Clo Collective does not have any control over the time it takes for your order to arrive after it has been picked up by USPS. For questions such as "Where is my order", you the buyer, will receive confirmation email to the email address you provided when your order is shipped. Please reference that email which will contain tracking information.  
• Clay-Clo Collective strives to deliver a product that we ourselves are proud of and would want to wear. Every product is made and inspected with great care before it leaves our hands. It is our desire for you to have a product that will last you for many years to come and that you can proudly pass down within your family.